Refund policy
This policy applies to books purchased on our website and delivered within India.
1) Return window
- You can request a return or replacement within 2 days of delivery (as shown on courier tracking).
2) When a return/replacement is allowed (genuine cases)
- Wrong product received (different title, author, edition, or format from what you ordered).
- Printing defects (misprints, missing/duplicate pages, incorrect page order, major binding issues).
- Damaged or missing items in the shipment (e.g., transit damage, short shipment).
If the outer package looks tampered, you may refuse delivery and notify us within 2 days.
3) What isn’t covered
- Change of mind or purchased by mistake.
- Minor marks on outer packaging or slight cosmetic imperfections that don’t affect readability.
- Damage occurring after delivery due to storage, moisture, or misuse.
- Items marked non‑returnable on the product page, digital products, gift cards, and free gifts.
- Subject: Return/Replacement – Order ID
- Details: Issue type (Wrong/Damaged/Defect/Missing) and a short description
- Photos: Book cover, the issue area, and the outer box with shipping label
- For damage or missing items, an unboxing video (if available) helps us resolve faster.
We’ll check the details and respond with next steps.
5) What happens next
- Pickup: We’ll arrange a reverse pickup where available and share packing instructions.
- Condition: Please return the item in its original condition with all inserts/freebies.
- Quality check: Once the return reaches us, we verify the issue.
6) Resolution
- Replacement (preferred) for the same title/edition if in stock.
- Reship any missing item(s).
- Refund if a replacement isn’t available or the case qualifies for a refund.
7) Refund method & timeline
- Prepaid orders: Refund to the original payment method.
- Cash on Delivery: Refund via UPI/bank transfer or as store credit (as you prefer).
- Refunds are typically processed within 5–7 business days after verification.
